Exchange Server 2010: Call Answering Rules and Call Answering Conditions

In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their availability (Free/Busy status) or time of day. The call answering rule will only […]

In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their availability (Free/Busy status) or time of day. The call answering rule will only be triggered when all the associated conditions are met. This post cover: The different classes of conditions supported in UM 2010; How does UM go about evaluating a given set of call answering rules. Diagram below shows you the Call Answering Rule form. In particular:
Condition(s) which’ve already been added to rule is located on the left (in green). You can remove them by clicking on symbol beside the condition. Condition(s) which you can further add to this rule is located on the right (in red). To start adding new condition, simplify click on the condition desired.

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