Academy Live for Partners: Understanding Service Manager and Positioning in ECAL Suite

An Academy Live Session “MGT54PAL: Understanding Service Manager and Positioning it in the ECAL Suite” on 7th Jan 2010 - 16:00-17:00pm GMT (calculate your local time) – Customers are looking for solutions to address their automation requirements for compliance management or to implement popular service management frameworks like ITIL, MOF, or CoBiT. With the introduction […]

An Academy Live Session “MGT54PAL: Understanding Service Manager and Positioning it in the ECAL Suite” on 7th Jan 2010 - 16:00-17:00pm GMT (calculate your local time) – Customers are looking for solutions to address their automation requirements for compliance management or to implement popular service management frameworks like ITIL, MOF, or CoBiT. With the introduction of System Center Service Manager in FY10, Microsoft can help customers extend the value of ECAL and SMSE to meet these needs. Learn how Service Manager integrates Microsoft management products to improve end-user support through the self-help portal, improve reliability in the datacenter through automated incident and compliance management, and how Service Manager is a platform for delivering business-centric solutions like Asset management.

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