Google Voice calls help to improve 'voicemail transcription quality'

Google Voice automatically transcribes voicemail messages, for you to get a sense of what messages are about without needing to listen to them. Automated process sometimes works great, sometimes not so well. There’re many variables that influence transcripts quality, from background noise, caller accent, connection quality, and more. Having a pool of messages that can […]

Google Voice automatically transcribes voicemail messages, for you to get a sense of what messages are about without needing to listen to them. Automated process sometimes works great, sometimes not so well. There’re many variables that influence transcripts quality, from background noise, caller accent, connection quality, and more. Having a pool of messages that can be used to gauge accuracy is very useful. “And this’s where you can help by "donating" some of your voicemail messages. You can now let us figure out why it was good or bad. When you rate a transcript, you’ll be asked whether you would like to donate message. You've three options (see pic). Messages you donate may be listened to, manually transcribed by us and/or used to gauge transcription improvements over time, but they’ll never be made public or used for any other purpose than improving transcription quality,” said Google.