Windows 7 is a real evolution in Customer Support, Microsoft

With Windows 7, Microsoft customers’re finding a whole new world when it comes to getting software support at their fingertips. Lori Brownell, of Microsoft, says support for Windows 7 is a real evolution from previous versions of the flagship operating system. Traditional live support via phone, e-mail and chat’re still there, but so’re a host […]

With Windows 7, Microsoft customers’re finding a whole new world when it comes to getting software support at their fingertips. Lori Brownell, of Microsoft, says support for Windows 7 is a real evolution from previous versions of the flagship operating system. Traditional live support via phone, e-mail and chat’re still there, but so’re a host of resources, available through new online forum ‘Microsoft Answers,’ Windows Help & How-to center, Twitter, a library of software “Fix its” that can solve problems with a single click, and other diagnostic and repair tools available directly through Windows 7 itself. “Windows 7 truly reflects broad customer feedback that has enabled us to build a comprehensive set of resources that solve customers’ most pressing problems and even keep them ahead of potential problems. For example, Windows Update searches for updates, like driver updates, automatically.”

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