Spotlight on Exchange 2010: Receiving faxes using Exchange 2010 Unified Messaging

If you’re using Exchange 2007 UM to receive faxes, you should know about the changes made to the inbound faxing capabilities in Exchange 2010 UM. “Exchange 2010 no longer creates fax messages itself but instead forwards the inbound fax calls to a dedicated partner fax solution. The partner fax solution establishes the fax call with the […]

If you’re using Exchange 2007 UM to receive faxes, you should know about the changes made to the inbound faxing capabilities in Exchange 2010 UM. “Exchange 2010 no longer creates fax messages itself but instead forwards the inbound fax calls to a dedicated partner fax solution. The partner fax solution establishes the fax call with the remote endpoint and receives the fax media on behalf of the UM-enabled user. It then sends an SMTP message, which contains the fax as a TIFF attachment, to the recipient's mailbox. The Exchange 2010 UM server ensures that the fax message is formatted just like the fax messages coming from Exchange 2007 UM server. To allow users to receive faxes via Exchange 2010 UM, customers must install and configure or sign up for service with one of the UM-certified partner fax solutions. At the time of writing, fax partner testing and certification is in progress. The list of compatible, UM-certified fax partners will be made available on our website when Exchange 2010 is launched.”

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