Windows 7 End User experience reduces support by 42%

At Microsoft, the deployment of Windows 7 led to an improved end user support experience, resulting in decreased Helpdesk costs. New diagnostic features, improved software and hardware compatibility, and an investment in self service support content supported an accelerated adoption rate. “Internally, the satisfaction level with the operating system rose to over 90% during the […]

At Microsoft, the deployment of Windows 7 led to an improved end user support experience, resulting in decreased Helpdesk costs. New diagnostic features, improved software and hardware compatibility, and an investment in self service support content supported an accelerated adoption rate. “Internally, the satisfaction level with the operating system rose to over 90% during the dogfood program. Helpdesk in particular saw a lower Helpdesk call waiting time, resulting in cost savings through the dogfood program. The incident rate for operating system support has gone down by 42% after deploying Windows 7,” revealed.