MSN Money 2009 Customer Service Hall of Shame 'AOL and Comcast' Crowned

The annual MSN Money Hall of Shame and Hall of Fame survey gives people the opportunity to rant and rave about their retail and service experiences, and is a collaboration of MSN Money and polling firm Zogby International. For the second year, AOL retained its crown as consumer’s top pick for worst customer service. The Internet service […]

The annual MSN Money Hall of Shame and Hall of Fame survey gives people the opportunity to rant and rave about their retail and service experiences, and is a collaboration of MSN Money and polling firm Zogby International. For the second year, AOL retained its crown as consumer’s top pick for worst customer service. The Internet service provider received “poor” marks on its customer service experience from nearly 45 percent of respondents. Cable provider Comcast was a close second with 41 percent of consumers rating their experience as “poor.”

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