On March 24, 2009 the Professional level “Enterprise Platforms Support” business at Microsoft will transition to a call-back model for all After Hours Professional support incidents in the United States and Canada. As an alternative to opening a support incident via phone, you can use Online Support Submissions process. For more information on this change, please refer to the following web page on the Microsoft Support site, reports Hameed.

For more information on contacting Microsoft Product Support, please refer to the following resources:

• Microsoft Help and Support – Assisted Support
• Business-Critical After-Hours Support