Microsoft turns out “isn't invulnerable”. Some users of Microsoft's Office Live Small Business have also reported intermittent e-mail outages, according to interviews and postings at discussion forums for the Web service, which is used by more than a million small companies.

Through a spokeswoman, Microsoft acknowledged Tuesday that a “brief, isolated” e-mail outage occurred last Friday. But at least one user says he was told by Microsoft technicians that some of his e-mails were permanently lost.

“Outages you can understand, but the outright loss of data? They should be ashamed of themselves, being the biggest computer company in the world,” said Joe Reilly, owner of Marine Wireless Internet in Fort Lauderdale, Fla.

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