Exchange 2007 SP1: Working with rules in Outlook Web Access and Outlook

With Exchange Server 2007 Service Pack 1 you can now manage rules by logging into Outlook Web Access. The goal of the new rules interface is to provide Outlook users with a familiar experience for managing your rules. In the OWA options section is where you will find the rules management page. This page allows […]

With Exchange Server 2007 Service Pack 1 you can now manage rules by logging into Outlook Web Access. The goal of the new rules interface is to provide Outlook users with a familiar experience for managing your rules.

In the OWA options section is where you will find the rules management page. This page allows you to create, edit, delete, and prioritize rules. Rules that have errors will be highlighted in red. Client side rules that require Outlook to complete an action will show up in gray. These can only have the sequence changed.

SP1 OWA also includes a feature where you can create a new rule by right clicking on a message and selecting Create Rule. This allows you to quickly create a rule that will process mail by the sender, subject line or recipient.

The new rule page allows you to create a detailed rule from one page. To create the same rule in Outlook you must go through several different pages in a wizard. The screen shot below shows how simple it is to create a well defined rule in OWA (click on it to view if it appears cut off for you):

Here are a few caveats to rule management with OWA. Generally speaking, the following rules apply to rule management (no pun intended):

  1. Rules that have been disabled in Outlook will not show up in OWA.
  2. Rules that have been disabled in OWA will appear in OWA until changes have been made to the rules in Outlook.
  3. If a mailbox has disabled rules, they must either be enabled or deleted before you will be allowed to manage rules from OWA.

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Exchange 2007, Exchange Server 2007, SP1, Outlook, Outlook Web Access, Knowledgebase