Windows Vista SP1 Prerequisite KB937287 Update

Microsoft Update Team back in February posted about the release of a couple of prerequisites for Windows Vista Service Pack 1. While several million customers installed the updates successfully, you may have read that a few customers experienced an endless reboot cycle while installing one of the prerequisites: KB937287, the Servicing Stack Update (SSU), which contains the […]

Microsoft Update Team back in February posted about the release of a couple of prerequisites for Windows Vista Service Pack 1. While several million customers installed the updates successfully, you may have read that a few customers experienced an endless reboot cycle while installing one of the prerequisites: KB937287, the Servicing Stack Update (SSU), which contains the Service Pack 1 installation program.

We suspended automatic distribution of the SSU while we investigated the problem.  Over the past few weeks, we’ve learned a lot more about the problem and have taken steps to address the issue. Today, we’d like to let you know that we are resuming automatic distribution of the SSU tomorrow and provide more clarity on what happened.

To clear up any concerns for those of you who have already installed the update: There is no problem with the files that make up the Servicing Stack Update (KB937287); the problem some customers encountered was with the installation process for the update.  That means if you already have the update installed, you do not need to uninstall it or install the rereleased version of the update.

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Windows Vista, Sp1, Vista SP1, Update