HP updates on Windows Home Server Data Corruption Bug

Terry Walsh over at WGS talked with Allen Buckner from the HP MediaSmart team, regarding progress on the data corruption bug. Allen told that HP share Microsoft’s point of view that the bug has only hit a very small percentage of their customers, although reiterating that whilst it’s an obscure bug, it does have the potential to […]
Terry Walsh over at WGS talked with Allen Buckner from the HP MediaSmart team, regarding progress on the data corruption bug. Allen told that HP share Microsoft’s point of view that the bug has only hit a very small percentage of their customers, although reiterating that whilst it’s an obscure bug, it does have the potential to bite you if you don’t follow Microsoft’s published advice.

Understandably, when Microsoft released the Knowledge Base article outlining the issue, HP did receive an increase in calls from customers confused about the problem, and I’m sure a little bit scared of the issue, but the number of cases of people who have experienced data corruption is very low - this is good news.

Going forward, HP have offered Microsoft additional resources to help test the bug fix as soon as it’s available for testing - it’s important to really kick the wheels of the fix to ensure it doesn’t break anything else within WHS, and does truly fix the bug once and for all. Understandably, they’re eager for the fix to be released as soon as possible, but not before everyone’s sure it works. Here’s a statement HP are releasing today about the issue: 

HP has been in close communication with Microsoft on the Windows Home Server data corruption issue. There are two points to remember: we are only aware of a small percentage of customers with confirmed instances of the issue, and it occurs only when utilizing certain programs on Home Server systems with more than one hard drive. We understand disappointment with the estimated June delivery of a fix. But we also understand the challenges MS faces in reproducing bugs that occur so infrequently, the complexity of finding the right solution, and the need to complete extensive testing to ensure the bug fix is done correctly. HP is working with MS and is providing engineering and test resources to expedite this fix. With all the complexities of various operating systems, numerous applications, the variety of networking components, and the layers of software on top of Drive Extender, the testing will, in our experience, take some time to complete. Until that time, HP recommends that all HP MediaSmart Server owners follow Microsoft’s recommendations to ensure their data remains safe. More information can be found on Microsoft’s web site:

http://support.microsoft.com/kb/946676

In other news, the HP “February” update is still in plan to be released some time in April, and will bring McAfee Anti-Virus protection, media serving from PacketVideo as well as x64 compatibility for all of the HP add-ins provided by the HP MediaSmart Server - yes, this means that certain add-ins will support x64 before the WHS Connector does, but that will be rectified with the release of PP1 later in the year.

WHS, Windows Home Server, HP, Microsoft, MediaSmart, MediaSmart Server, Data Corruption Bug, KB946676, Knowledgebase