Microsoft execs on Windows Vista Capable problems

This is particularly notable given Sinofsky's public silence during the past year. It will no doubt be closely examined by people looking for clues about Microsoft's strategy with Windows 7, the code name for Windows Vista's successor. Read on for the full text of Sinofsky's message:

From: Steven Sinofsky
Sent: Sunday, February 18, 2007 12:08 PM
To: Steve Ballmer
Cc: Bill Veghte, Jon DeVaan
Subject: RE: Vista

I think folks are working on this now and we just need time.

Basically I think three things worked against us:

No one really believed we would ever ship so they didn't start the work until very late in 2006. This led to the lack of availability. For example my home multi-function printer did not have drivers until 2/2 and even pulled their 1/30 drivers and re-released them (Brother).
Massive change in the underpinnings for video and audio really led to a poor experience at RTM, especially with respect to Windows Media Center. This change led to incompatibilities. For example, you don't get Aero with an XP driver, but your card might not (ever) have a Vista driver.
A lot of change led to many Windows XP drivers not really working at all -- this is across the board for printers, scanners, wan, accessories (fingerprint readers, smartcards, tv tuners), and so on. This category is due to the fact that many of the associated applets don't run within the constraints of the security model or the new video/audio driver models. For example, OrlandoA [Microsoft executive Orlando Ayala] is not on Vista because there are no drivers for his Verizon card yet. Microsoft's own hardware was missing a lot of support (fingerprint reader, MCE extender, etc.)

People who rely on using all the features of their hardware (like Jon's Nikon scanner) will not see availability for some time, if ever, depending on the mfg. The built-in drivers never have all the features but do work. For example, I could print with [my] Brother printer and use it as a stand-alone fax. But network setup, scanning, print to fax must come from Brother.

The Vista Ready logo program required drivers available on 1/30. I think we had had reasonable coverage, but quality was uneven as I experienced.

Intel has the biggest challenge. Their "945" chipset which is the baseline Vista set "barely" works right now and is very broadly used. The "915" chipset which is not Aero capable is in a huge number of laptops and was tagged as "Vista Capable" but not Vista Premium. I don't know if this was a good call. But these function but will never be great. Even a 945 set has new builds of drivers coming out constantly but hopes are on the next chipset rather than this one.

The point Jim [Allchin, the previous Windows chief] had of declaring a Release Candidate was because he sensed people were not really working under a deadline in the ecosystem. This helped even though we knew we had more work to do on our side.

So far I am surprised at the low call volume in PSS [Product Support Services]. I think we have a lot of new PCs which helps and the hobbyist people who bought FPP/UPG [Full Packaged Product or upgrade] just know what to do and aren't calling, but I know they are struggling.

All of this is why we need much more clarity and focus at events like WinHEC [Windows Hardware Engineering Conference]. We need to be clearer with industry and we need to decide what we will do and do that well and 100% and not just do a little of everything which leaves the IHV [Independent Hardware Vendors] in a confused state.