Windows Vista requires less support than Windows XP

Having now passed the important 100-day mark since the real launch of Windows Vista, IT PRO looks at whether Microsoft's most significant, and most controversial desktop platform release to date is living up to expectations. Found an interesting quote from IT Pro today: For customers who do switch to Vista, there are fewer issues than […]

Having now passed the important 100-day mark since the real launch of Windows Vista, IT PRO looks at whether Microsoft's most significant, and most controversial desktop platform release to date is living up to expectations.

Found an interesting quote from IT Pro today:

For customers who do switch to Vista, there are fewer issues than with XP; fewer users are calling Microsoft or the OEMs for Vista support compared to the first 90 days of XP and the call volume is decreasing four times faster than it did with Windows XP. 

So in summary Vista has the following things over XP:

  • Fewer issues than with XP
  • Fewer support calls to Microsoft or OEMs compared to XP
  • Call volume decreasing four times faster than XP

The mass upgrade to Windows Vista hasn't started but Windows licenses are still big business. In the first hundred days Microsoft sold 40 million copies of Windows Vista, which Microsoft chairman Bill Gates claimed at last week's Windows Hardware Engineering Conference (WinHEC) is twice as many copies as Windows XP had sold by the same point. And selling 11 per cent of the notebooks bought in retail stores haven't given Apple enough market share to threaten Windows. "In our first five weeks we matched the entire installed base of any other provider of similar software" Gates said, referring to the 20 million copies sold in that time. According to Roger Kay, an analyst with Endpoint who has looked at the Vista ecosystem for Microsoft, "Windows is 94 per cent of the personal computer installed base".

Microsoft hasn't officially broken out sales between new PCs and upgrades or between consumer and business sales, but Kay reports Steve Ballmer claiming "there was an order of magnitude difference; it's mostly OEM sales, mostly preloaded machines and the amount of boxed copies sold is tiny". Those figures cover PCs shipped rather than purchased, but IDC is predicting a Vista installed base of over 90 million copies of Vista by the end of 2007 and over 150 million by the end of 2008.

Enterprises aren't migrating to Vista in large numbers yet; Intel has stated it's going to wait until Vista SP1 to upgrade its internal IT and that's a common view. Negative coverage of Vista in the press and in blogs may suggest that's based on issues of stability and compatibility, but that doesn't indicate long term problems any more than similarly negative coverage at the launch of Windows XP did. Some enterprises were still running Windows 1995 in 2002, so the migration to Vista may prove to be faster than to XP.

For customers who do switch to Vista, there are fewer issues than with XP; fewer users are calling Microsoft or the OEMs for Vista support compared to the first 90 days of XP and the call volume is decreasing four times faster than it did with Windows XP.

Getting healthier every day: Michael Keigley, a product manager at Microsoft's Windows Client Division claims Vista's reliability is good and getting better. "If you look at crashes as a result of video drivers, today they're already down after 100 days with Vista, compared to XP after five years in the market. A lot of the problems users are experiencing can be related to hardware and there's new telemetry in Vista so that we're able to identify those and with Windows Update we can drive updates into the product almost daily." Microsoft uses the driver quality rating system to show hardware partners which of their devices are causing the most crashes, and the figures are now normalised across the installed base for each hardware manufacturer to make it clearer. Certified drivers that crash a certain percentage more than the average have to be fixed within 90 days and Keigley claims that as fewer and fewer drivers crash, problem drivers that wouldn't have hit the threshold with Windows XP will have to be fixed for Vista.

Beyond simply working under Vista and not crashing, Microsoft is encouraging hardware and software manufacturers to achieve logo certification. There are four times as many certified software applications as for XP at this stage and 70 new applications achieving the Vista logo a month, with 1,400 applications that 'work with' Vista and another 250 that are 'certified for' it. As of April, 600 hardware partners have 9,000 certified devices, compared with just over 5,000 devices certified for XP at the same stage; that includes 800 printers, 80 scanners, 300 monitors but not the 1,600 PC systems that have also been submitted.

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Microsoft, Windows Vista, Vista SP1, Windows XP, Support