HP Tops Online Support Rating

The world's top PC vendor, Hewlett-Packard, beat competitors Dell, Lenovo and Apple to provide the best online customer support, according to a survey released last week by The Customer Respect Group.HP was also rated as providing the best online customer service among a sample of 18 technology companies surveyed, ahead of Intuit, Xerox, Microsoft and […]

The world's top PC vendor, Hewlett-Packard, beat competitors Dell, Lenovo and Apple to provide the best online customer support, according to a survey released last week by The Customer Respect Group.

HP was also rated as providing the best online customer service among a sample of 18 technology companies surveyed, ahead of Intuit, Xerox, Microsoft and Lexmark, according to the survey, which rated online support for the first quarter of 2008.

Using metrics including Web site usability, content accessibility and responsiveness to queries, the survey independently measured a customer's interaction with a technology company via the Internet, the company said.

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