If you ever wanted to hear a fish talk? this is your chance. Microsoft is without a doubt at the forefront of technology innovation, and the fact that it managed to pull such a trick off, as to get a fish talking with a Hindu accent, comes to prove that there is little the company can't do. I know this sounds nothing short of absurd, but just bear with me. It will make sense in the end, and I promise that you'll even have a few good laughs. And speaking of the end, if you want to cut this story short just jump right at the end and watch the video fragment embedded there.
I have heard of outsourcing, and even support outsourcing, but when end users start receiving check-back calls from a fish, you simply have got to think that it can't get anymore ridiculous than this. This is the case with a Microsoft support call gone terribly wrong. The bottom line is that we have all had problems when dealing with the Support Center from the Redmond company, to a certain degree. Microsoft support calls are only seldom smooth experiences. But just imagine having to ask for technical support from a guy half around the world, who barely even speaks any English.
Want to know what you can come across? Well, something like this: "Hi Breeze, this is the fish calling from Microsoft Support Santro. This is regarding case uhhh, we tree walking on. Uh, I just wanted to know era blah blah blah blah?!? Are you still spacing the same problem or rock tool? Uhhh up to my physician. Uh, or changes what you made. Uhm... eh, is this problem is resolved or not, because in application log, honorable disease any father error or promoting me to uhm, to uh, replicate repetition problem. I just wanted to know like was this Judith's rag doll! If you uh... eh, unable to send a mail from both sides, or lazy eyed Rasputin on both sides or not. Please feel free call me, are send me emu... email. OK? Thanks! Thank you very much! Bye, bye!"
"Everybody knows that outsourcing is a common reality in a lot of companies. Also in Microsoft, global tech support is located in India (I think). Obviously we still have a local IT department that helps us out, but when the issue outgrows the local helpers, we have to log a ticket at ’support’. When they get back to you, you sometimes have to pay a lot of attention to understand what is being said, because a dialect is very often difficult to understand. Somebody recorded a follow-up call from global support, and it’s really funny," revealed Miel Van Opstal, Enthusiast Evangelist Microsoft.
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