These changes mean that Service Manager will now not be released until the first half of 2010, with a beta refresh available towards the end of 2008.

I’m confident that our strategy for Service Manager is going to provide the capabilities that our customers are asking for in terms of the IT service desk, deep integration across System Center products, and support for service management process frameworks such ITIL or MOF. I know any delay is unfortunate, but we must ensure that the product is ready on day one, rather than deliver a product that has to be changed once it is deployed in customers' environments.

There will be much more detail on these changes and the progress we are making with Service Manager on this blog in the coming months and I look forward to sharing it as our vision becomes a reality. In the meantime, check out this short FAQ that hits the main points regarding the delay.

Microsoft, System Center, Service Manager, SCSM, Update

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