A major upgrade to Gmail is getting the thumbs down from users who complain that the new version is extremely slow, often fails to load pages and even crashes their browsers.

Discussion forums have been flooded with complaints since Google Inc. began "upgrading" users about two weeks ago to the new version, popularly referred to in the blogosphere as Gmail 2.0.

Ironically, Gmail 2.0, which features an upgraded contacts manager, is designed to be faster and more stable. Gmail 2.0 is based on what a Google spokesman calls "a major structural code change" upon which new features will be launched in coming months.

"Most users should see a marked improvement in performance. We recommend using IE7 and Firefox 2 to take full advantage of Gmail's speedier interface," said spokesman Jason Freidenfelds via e-mail.

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Gmail, Webmail, Google