Microsoft extended software support to 10 years

Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications. The customer support initiative does three things: Extends for five years the time over which Microsoft […]

Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.

The customer support initiative does three things: Extends for five years the time over which Microsoft will support its products; offers more creative financing solutions for buying its CRM and ERP products, and promises to create a more transparent environment for its channel partners and their customers about future upgrades and products.

Industry analyst Josh Greenbaum, principal at Enterprise Applications Consulting, said the fact that Microsoft is offering an additional five years of software support is in recognition of how well Oracle's extended support program is working for its customer base.

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Microsoft, Software, Windows, Support