Windows Vista still plagued by incompatibilities

If you're running Vista and you need a multifunction printer, Brother's MFC-5860CN might seem like a great choice. After all, it's proudly sold as "Certified for Windows Vista." But don't plan on scanning any documents to turn them into digital files. The 5860CN is capable of doing that, but the optical character recognition software that […]

If you're running Vista and you need a multifunction printer, Brother's MFC-5860CN might seem like a great choice. After all, it's proudly sold as "Certified for Windows Vista."

But don't plan on scanning any documents to turn them into digital files. The 5860CN is capable of doing that, but the optical character recognition software that comes bundled with the printer, PaperPort 9 from Nuance, isn't Vista compatible. (Brother recommends that Vista owners use Microsoft Office's Document Imaging feature.) And the printer's Internet fax option? Forget about that, too. It works with XP, but not Vista.

This kind of Vista support, says Jim McGregor, research director at market research firm In-Stat, is more like torture by small incompatibilities. And nine months after Vista's commercial release, it's not at all unusual. Major software publishers and hardware manufacturers are dragging their feet when it comes to supporting Vista, analysts say. While vendors have developed new products for Vista, many are leaving customers who purchased hardware and software before they upgraded to Vista with crippled or inoperative gear, says Chris Swenson, analyst with the NPD Group.

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Microsoft, Windows Vista, Vista Compatibility