Windows Live Hotmail Update

Just wanted to give you an update on a few things. 1. Safari Users - We know there's an issue with a continuous loop that then ends with a "sorry, we can't sign you in at this time." I've escalated this to a team who work specifically on Safari/Firefox issues and hope to have a […]

Just wanted to give you an update on a few things.

1. Safari Users - We know there's an issue with a continuous loop that then ends with a "sorry, we can't sign you in at this time." I've escalated this to a team who work specifically on Safari/Firefox issues and hope to have a resolution this week. As I said on the safari-specific update, we may need some additional information, but several of you have already generously offered to help out if we need logs/traces.
 
2. Lost Data/Inactivity - I'm having a team run reports for each account where you've reported lost message/account re-activation but are sure you log in more frequently than every 30 days. I have to be honest and say that the first passes of data have not returned an account yet which was improperly closed/data removed. And the underlying fact is that, if the data has been removed from your account, it was almost certainly then purged from our servers. If you're continuing to use Windows Live Hotmail, the account inactivity window is now 120 days. If you provided me your account name and requested we look at the activity logs and confirm that your account was indeed closed for not logging in, I hope to confirm that in the next few days individually.
 
3. Can't Upload Attachments. Based on our initial research, the majority of attachment upload failures are because the attachments are too large and the upload process simply times out with a very ungracious error which doesn't tell you to chunk up the attachment, send it through Messenger or try the SkyDrive beta (where you can upload photos, videos, etc., then point people to that virtual drive rather than moving attachments back and forth. We've made some product fixes to give you more feedback about attachment size but, until that's release, if you get an error uploading an attachment and the file is more than 10 Mb, chunk it down or send it another way (or try SkyDrive beta: http://get.live.com/betas/skydrive_betas). Please note SkyDrive is in beta in selected markets right now.
 
4. Other Issues. I am still going through your feedback and aggregating data and assigning to folks to investigate. I appreciate your patience as I continue to work through this.

Microsoft, Windows Live, Hotmail, Window Live Hotmail, Email, Webmail

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