Amazon this week unveiled a new service level agreement (SLA) that it said guarantees that customers using its hosted Simple Storage Service (S3) will receive at least 99.9% uptime each month.

If the S3 service fails to meet that level of service, Amazon will provide service credits to qualified users, said Adam Selipsky, vice-president of product management and developer relations for Web Services.

The new SLA for the online hosted storage service went into effect on Oct. 1, the company said.

Selipsky said the service credits will be distributed in cases of internal server errors or a "denied request." A server error occurs if an end-user pings S3 and receives "InternalError" or "ServiceUnavailable" replies, he said.

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Amazon, Online Storage, Amazon S3, Simple Storage Service, SLA, Uptime