Customers unhappy with Google over Urchin Web analytics software

A major upgrade to Google's Urchin Web analytics server software is almost three years late and customers who bought the product worry that Google's silence and inaction may mean it will be discontinued. Google acquired Urchin Software two and a half years ago, and since then has focused mostly on its hosted software-as-a-service (SAAS) product […]

A major upgrade to Google's Urchin Web analytics server software is almost three years late and customers who bought the product worry that Google's silence and inaction may mean it will be discontinued.

Google acquired Urchin Software two and a half years ago, and since then has focused mostly on its hosted software-as-a-service (SAAS) product and apparently little on its packaged server software, upsetting the latter's customers.

One concerned company is United Diamonds, which spent about $10,000 for the core Urchin software, additional modules and a support contract several months before Google acquired Urchin in March 2005.

For the Sun City, California, diamond vendor, which has about 25 employees, this was a significant expense, said United Diamonds principal Bruce Larsen.

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Google, Web Analytic, Google Urchin Web Analytic, Software