This isn't necessarily SoftGrid specific and some of you may already be aware of this, but you can now request a hotfix via our hotfix request web submission form:

https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

The form on the site has field entries for the following information:

Country/Region – Pulldown menu
KB article number – Text entry
Platform – Pulldown menu
Product Language – Pulldown menu
E-mail address – Text entry

Just fill out the appropriate fields and the hotfix will automatically be emailed to you at the address you specify.  Now you no longer have to open a support case (even if it was free) simply to request a hotfix. 

Microsoft, SoftGrid, Windows, Virtualization, Virtual Application, Security Updates, Hotfix, Patch

Source:→ SoftGrid Team Blog