The Australian Customs Service (Customs) wanted to improve the management and security for its 5,800 client systems including 600 executive notebooks deployed in the field for intelligence gathering, the majority of which are running on Microsoft Windows 2000 SP2.  A pilot deployment and a business-value case study that involved a Total Cost of Ownership (TCO) analysis was conducted by IDC, and showed how upgrading Customs’ PCs to Windows Vista would provide these benefits.

The analysis indicates that when Customs upgrades its PC base to Windows Vista it can anticipate saving $262 per PC annually in reduced IT support costs and user labor.

ï?® IT labor is projected to decrease by 23% or $51 per PC
ï?® User labor is expected to decrease by 25% or $211 per PC

IDC estimates that Customs will realize a Return On Investment of 203 percent and a payback period of 5 months, assuming Customs uses its existing hardware refresh cycle for the upgrade.

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Microsoft, Windows Vista, Australia, Australian Customs, Security, Improvement, Mobile, Workforce, Case Study, Knowledgebase