BBC show receives 248 complaints about faulty Xbox 360 consoles…

Microsoft came under fire on national television last night as Watchdog discussed the number of cases of faulty Xbox 360 consoles.

The BBC consumer affairs show said it received 248 complaints regarding Xbox 360 hardware failures. In many cases, gamers experienced hardware problems just months after their 12-month warranty had expired.

One gamer, Alex Ainsow, told the Watchdog team about how his console first crashed when he started playing Gears Of War.

“The first time I tried to play the game, I was about two minutes in and the Xbox crashed,� he explained. “So I restarted it and tried again and sure enough, it broke down. I tried different games and it became clear it was the hardware – the Xbox 360 itself – that was broken.�

Because he was outside of the one-year warranty period, he paid £85 for a replacement console, which subsequently crashed after three days.

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Microsoft, Xbox 360, BBC, Watchdog, complaints